Shipping Policy

La Boutique Sanité

Thank you for shopping with Sanité.

Our collections celebrate the beauty of Haitian art, culture, and heritage. Each product is prepared with care through our network of print-on-demand fulfillment partners.

Please review the information below regarding production, shipping, and delivery.

Order Processing & Production

Sanité operates primarily through a made-to-order production model.

Unlike conventional retail stores, our products are generally manufactured after an order has been placed.

Estimated production time: 2–7 business days.

Production times may vary depending on product type, availability, fulfillment location, and seasonal demand.

Business days generally exclude weekends and public holidays.

Estimated Shipping Times

Once your order has been produced and dispatched, estimated delivery times depend on the destination and shipping service.

Typical transit estimates for standard shipping are:

• United States: 2–5 business days.

• International destinations: 10–30 business days, where shipping is available.

These estimates refer to transit time after production and do not include the time required to manufacture your order.

All delivery estimates are approximate and are not guaranteed arrival dates.

Shipping Costs

Shipping fees are calculated based on the products ordered, shipping destination, and available delivery services.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Multiple Shipments

Some Sanité products may be manufactured by different fulfillment partners.

As a result, orders containing multiple items may arrive in separate packages, potentially on different dates.

Where available, separate shipment tracking information will be provided.

Order Tracking

Once your order has shipped, you will generally receive a shipping confirmation containing tracking information when supported by the carrier.

Tracking updates may take additional time to appear after a shipping label has been created.

International Orders

International shipping availability depends on the product, fulfillment provider, and destination.

For international orders, customs duties, import taxes, and other applicable charges may be assessed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility, to the extent permitted by applicable law.

Customs processing may also extend delivery times.

Incorrect Shipping Addresses

Customers are responsible for reviewing their delivery information before submitting an order.

If you notice an error, please contact us immediately at saniteayiti@gmail.com.

We will make reasonable efforts to correct the address before fulfillment or shipment, but changes cannot always be guaranteed.

If a parcel is returned or cannot be delivered due to an incorrect or incomplete address, additional shipping charges may apply.

Delays & Holiday Shipping

Production and shipping may experience delays during holidays, periods of high demand, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

We recommend placing time-sensitive orders well in advance.

Sanité does not guarantee delivery by a particular holiday or special occasion unless such a guarantee is expressly provided at checkout.

If a significant delay occurs, please contact us so we can investigate and discuss available options.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost in transit, please contact our customer care team.

For damaged items, include your order number and photographs of the affected product and packaging.

We will review the circumstances and work with our fulfillment partners toward an appropriate resolution.

Please also consult our Return & Refund Policy for further information.

Contact Us

For shipping questions, tracking assistance, or order concerns:

Sanité — Customer Care
Email: saniteayiti@gmail.com

Thank you for supporting Sanité and helping celebrate Haiti's extraordinary cultural inheritance.