Return & Refund Policy

La Boutique Sanité

At Sanité, each piece is created with an appreciation for art, culture, and heritage. We want every order to arrive in excellent condition and for every customer to feel confident in their purchase.

Please review our return and refund policy before placing an order.

Made-to-Order Products

Our products are produced on demand, meaning that each item is made specifically after an order is placed.

Because of this production process, we generally do not accept returns or exchanges for:

• Changes of mind or personal preferences.

• Incorrect sizes or colors selected at checkout.

• Orders placed by mistake.

• Minor variations inherent to the printing or embroidery process that do not constitute defects.

We encourage customers to review product descriptions, sizing guides, and order details carefully before completing a purchase.

This policy does not limit any rights provided by applicable consumer-protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you purchased, please contact us within 30 calendar days of delivery.

Email: saniteayiti@gmail.com

Please include:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the affected item and the problem.

• Photographs of the packaging, if the item was damaged during shipping.

After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund.

You will not be charged for an approved replacement of a defective or incorrect product.

Returns

Because our products are made to order, physical returns are generally not required when a manufacturing defect or shipping damage is confirmed.

If a return is necessary, we will provide instructions before you send anything back.

Please do not send products to a manufacturing facility or return address without contacting us first.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at saniteayiti@gmail.com.

Orders enter production shortly after being placed. Once production has begun, cancellation or modification may no longer be possible.

If an order has not yet entered production, we will make reasonable efforts to accommodate your request.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

We will notify you when your refund has been processed.

Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate its status with our fulfillment and shipping partners.

Where an order is confirmed lost in transit, we will work toward an appropriate replacement or refund, subject to applicable consumer rights.

Contact Us

For questions about an order, return, replacement, or refund, please contact:

Sanité — Customer Care
Email: saniteayiti@gmail.com

We appreciate your support of Sanité and the cultural heritage that inspires our collections.